Contact center outsourcing demand - trends to 2012 (Databook): Industry Research

Contact center outsourcing demand - trends to 2012 (Databook)

Published Date: October 2007

Published By: Datamonitor

Page Count: 25

Order Code: R313-26278

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Description

Table of Contents

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Introduction

A statistical overview of technology deployments in outsourced contact centers

Scope

An overview of offshore markets serving North America An overview of offshore markets serving Western Europe An overview of offshore markets serving Australia / New Zealand

Highlights

Statistical overviews of trends in offshore demand for outsourced agent positions from major western markets

Reasons to Purchase

Learn about the main offshore locations in which western contact center outsourcers source labor Determine rates of growth in emerging and mature offshore markets Understand new market opportunities offshore

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