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Home > Business/Finance > Diversified Services > General Business Services
Contract Cleaning Market Report 2006
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Cleaning is vital for the efficient and safe operation of all types of premises. This Key Note report analyses the UK market for contract cleaning: the provision of cleaning services by an external firm, allowing the customer company to concentrate on its core activities. In 2005, the market was worth an estimated £5.35bn, a 5% increase over the previous year.
Contract cleaning is increasingly just one of a wide range of services offered by facilities-management (FM) companies. In this respect, contract cleaning is losing some of its identity as a stand-alone service. In order to expand their offering, many contract-cleaning companies have been entering the security and property-maintenance markets.
Several issues are currently being faced by the contract-cleaning market. A major topic of concern is staff recruitment and retention. Much of the sector's work is carried out by manual staff with few skills and little education, who are likely to lack dedication unless they are given sufficient training and incentives. Legislation is also an issue: smaller companies, in particular, are finding it difficult to comply with the growing volume of regulations, especially when they have traditionally relied on a low-paid, part-time and often transitory workforce.
At the same time, the industry's image has not been helped by continued media reports of poor standards of cleaning in hospitals. Although it is true that unsatisfactory performance can be displayed by any company, the contract-cleaning sector is receiving unfair criticism in many cases. The poor state of cleanliness in some hospitals is often the result of budget cutbacks, poor ward control and inadequate instructions to cleaners.
For its future benefit, the contract-cleaning industry requires long-term initiatives in training and career development. More attention should be paid to the creation of performance indicators at the contract stage to avoid customer dissatisfaction at a later date. Proper management of cleaning waste will become of increasing importance, and in sectors where it is feasible, such as retail, there could be a trend towards daytime cleaning to provide a better and cheaper service for customers.
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