The conventional wisdom within the portable device industry is that consumers have a preference to use converged devices, meaning single devices that combine the functionality of previously separate devices. This survey finds that, with a few notable exceptions, this is largely not the case.
Smartphones are one exception. These are converged devices that combine a PDA and a cellular phone to offer wireless email. In addition, road warriors have started giving up their desk phones in favor of their mobile phones. Otherwise, business users are more likely to carry redundant devices than to pursue the converged device model.
In spite of their current behavior, these users are willing and eager to receive the benefits that converged devices offer. The wireless industry needs to overcome their objections first. This report looks at what users say are their objections to using converged devices. Such information is important for device manufacturers and the wireless operators that sell subscriptions on which these devices operate to anticipate when the promise of converged devices will come to fruition.