This IDC Insight examines the recent award by DuPont - a $27.3 billion world leader in science - of a 13-year contract to Convergys to provide comprehensive HR business process outsourcing services. The contract, announced on November 2, 2005, is expected to generate revenue in excess of $1.1 billion over its 13-year duration. DuPont expects to realize a 20% productivity improvement - increasing to 30% after 5 years - as services transition to Convergys.