This Manufacturing Insights report presents findings on customer satisfaction with SAP, HP, Oracle, Microsoft, and IBM (aka the SHOMI vendors); analyzes how the vendors' product and service strategies align with improving satisfaction; and offers specific advice to IT buyers in managing these relationships. The SHOMI vendors will have a tremendous influence on the IT investment strategies of manufacturing companies.

"The most strategic vendors have strong product portfolios, partnership ecosystems, and a proven ability to execute. A manufacturing CIO should unequivocally designate two or three of these vendors as strategic and work to develop joint business plans with each of them." ? Bob Parker, vice president of research, Manufacturing Insights