|
|
Home > Business/Finance > Diversified Services > Business Outsourcing
Customer Care Business Process Outsourcing Vendor Analysis: The Evolving Landscape
|
| Published Date:
February 2007
Published By:
IDC
Page Count:
19
Order Code:
R104-29461
|
|
|
This IDC study focuses specifically on companies, which have the capability to offer comprehensive customer care management and not just limited pieces of the value chain like basic call centre and customer support. Comprehensive customer care management includes customer and call centre support but also encompasses the ability to offer customer retention, improvement in brand image, and improved competitive positioning
|
Similar Products
• Norway: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Finland: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• The foundations for a knowledge services offshoring economy
Published Oct 2008 by Ovum Plc
• Katrina Menzigian, Saurabh Gupta, Ateendra Dabas, Ankur
Published Oct 2008 by Everest Research Institute
• Australia Business Process Outsourcing 2008-2012 Market Forecast and Analysis
Published Oct 2008 by IDC
• Canadian Infrastructure Outsourcing 2007 Vendor Analysis: The Top 10 Players
Published Oct 2008 by IDC
• Monica Barron, Rajesh Ranjan, Sudhanshu Saxena
Published Oct 2008 by Everest Research Institute
• Denmark: BPO 2007 Vendor Shares and 2008-2012 Forecast
Published Oct 2008 by IDC
• Katrina Menzigian, Saurabh Gupta, Ateendra Dabas, Ankur
Published Oct 2008 by Everest Research Institute
• Competitive Profiles of Central and Eastern European Vendors Providing Offshore Services 2008
Published Oct 2008 by IDC
|
|
|
|
0 items
