Introduction
The Customer Service Automation interactive model offers the most comprehensive and up-to-date database of the software revenue opportunity for enterprise applications vendors. The model provides software opportunity forecasts from 2007 to 2012 covering 23 major geographies, 14 industry verticals, and 3 enterprise size-bands.
Key reasons to read this report
- Most complete and current guide providing technology-spend data for both the Enterprise and SMB segments.
- 75,000+ data points across various technologies, industries and enterprise size-bands, to enable informed strategic and tactical decisions.
- Comprehensive technology growth predictions based on end-user investment outlook, vendor confidence, and macro-economic factors.
Please note, this file is delivered as an Excel file.
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