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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Delivering Excellent Customer Service Should Be Intrinsic for All Managed Services Providers

Published Date: September 2009
Published By: IDC
Page Count: 9
Order Code: R104-40045
 
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This IDC update discusses the importance of customer satisfaction in any outsourcing and managed services relationship. This is a follow-up to IDC's Asia/Pacific (Excluding Japan) ICT Outsourcing and Managed Services: Is Customer Satisfaction on the Wane? (IDC #AP207112S, August 2009), which highlighted that customer satisfaction levels in the region took a dip of 10% in 2009.
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