The Emerging Market For Speech Analytics (Review Report): Industry Research Report

The Emerging Market For Speech Analytics (Review Report)

Published Date: October 2006

Published By: Datamonitor

Page Count: 42

Order Code: R313-16953

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Description

Table of Contents

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Introduction

This report combines all four briefs from the speech analytics theme for 2006. The market focus briefs provide an introduction to speech analytics and dissect trends in its adoption by vertical and global region, while the strategic briefs provide strategic insights for vendors and a step-by-step guide for customers.

Scope

Provides revenue forecasts by vertical and global region for speech analytics
Identifies critical trends and drivers in adoption, and presents speech analytics in the context of larger economic trends
Examines the role of speech analytics within the organization for both quality monitoring and business intelligence

Highlights

Outsourcers, financial services institutions, and communications firms have powerful incentives to adopt speech analytics as a quality monitoring solution

North America will be the strongest initial market for speech analytics, followed by EMEA. Utilities, travel and tourism and healthcare will be promising markets for analytics.

Speech analytics is not a disruptive technology, but a natural extension of trends within the customer-centric enterprise

Reasons to Purchase

Gain a global overview of a valuable new tool for business intelligence and quality monitoring
Identify opportunities for both vendors and customers at a critical stage in the market
Derive in-depth insight into the drivers and inhibitors for adoption in multiple verticals

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