The infrastructure and application services outsourcing market has moved to a more strategic business model with the financial services institutions showing increasing interest in enterprise wide outsourcing of their infrastructure and applications domains.

• The analysis is based on interviews with over 200 financial services institutions from the Americas, Asia Pacific and EMEA.
• The brief is focused on demonstrating financial services current and future infrastructure and applications outsourcing services take-up.

The results of the research indicate that outsourcing is being viewed as a strategic tool for achieving the financial services main business and IT objectives. Although the suitability of outsourcing to achieve business objectives varies by lines of business.

While more than half of the respondents currently outsourcing their infrastructure and applications domains, roughly the same amount of FSIs expect to increase their infrastructure and applications outsourcing usage in the next two years.

Applications development is touted as the most outsourced area in the financial services sector, while Maintenance/Support/Break fix is the most outsourced area on the infrastructure side.

• To improve understanding of the financial services application outsourcing services market.
• To improve positioning relative to competitors and market opportunity.