Datamonitor has conducted a Western European survey focused exclusively on the perception, adoption and use of speech solutions in the enterprise. The sample population for the study consists of 100 contact center managers and IT decision makers. Information gathered from these studies will help businesses make more informed decisions in strategy, direction and product development.

• Based on interviews conducted in France, Germany and the UK.
• Verticals covered include communications, financial services, utilities, travel & tourism and retail.
• Interviews were carried out over a range of contact center sizes.

An analysis of the end-user attitudes in Western Europe towards speech self-service solutions.

Datamonitor expects growth in the number of respondents purchasing speech solutions over the next five years.

The UK is the most mature market for speech in Europe. Followed by, France than Germany. These will be the primary markets in EMEA as market awareness increases for speech and success stories grow.

• Understand the attitudes of end-users to speech self service in Western Europe.
• Identify the market drivers and barriers to the uptake of speech self-service solutions.
• Select the right channels and pricing models with which to approach the speech market in Western Europe.