This IDC study is designed to give an update of the current managed services market in Europe. The study provides a leadership grid of the leading players in this market. Furthermore, it provides the key trends representative for this market.

According to Janine Jadnanansing, research analyst at IDC, "Managed services are becoming increasingly important for customers who wish to optimize their IT in terms of reduced costs or internal resource bottlenecks. Flexibility is set to become a competitive factor. The only vendors that will be able to cope will be the ones that have the ability to handle the kind of complexity that comes along with increasing pressure from a highly fragmented market."