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Home  > Business/Finance  >  Diversified Services  >  Business Management

Failing to Plan is Planning to Fail: Contact Center Workforce Management

Published Date: February 2004
Published By: TowerGroup
Page Count: 17
Order Code: R301-0458
 
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TowerGroup estimates that 2003 revenues for the US workforce management application market were approximately $190 million. The WFM market is concentrated among three market leaders: Aspect, Blue Pumpkin, and IEX, with a combined 76% market share.
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