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This Financial Insights/IDC report presents a five-year forecast for the U.S. market for payments business process outsourcing (BPO) services. The purpose of this document is to identify and quantify the effects of recent trends and events influencing the payments BPO services opportunity through 2005 and their effects on the five-year forecast. The document answers the following questions:
What are IDC's predictions and assumptions related to the market forces affecting the U.S. payments BPO services market, and what effects will they have on the market forecasts? Which assumptions are of sufficient importance that a change in the assumption would result in a change in the market forecasts? What are the key competitive developments in this market, and what effects might these developments have on the players in it?
"Financial services institutions have been pioneering adopters of the BPO model. Payments outsourcing, an increasingly visible and gaining segment of the global BPO market, is the latest reflection of this industry's comfort with outsourced business processes," said Aaron McPherson, research director for Payments at Financial Insights and Shruti Yadav, analyst, BPO Services at IDC. "Financial Insights and IDC observe healthy growth in deal activity and market spending accompanied by a shift from back-office to strategic objectives and deal drivers."
Please Note: This document was originally published as U.S. Financial Services Payments Business Process Outsourcing 2006-2010 Forecast and Analysis (IDC #35071, April 2006) in the "BPO Services: Market Opportunities by Key Business Processes" research program.
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