|
|
Home > Business/Finance > Diversified Services > Business Outsourcing
Financial Shared Services: Delivering Exceptional Customer Service and Business Value
|
|
Financial Shared Services, a new report from Business Intelligence, is your definitive guide to creating a customer-centric finance shared services organization (SSO).
Based on in-depth analyses of eight corporations, who collectively work out of shared services centres throughout the world, this report shows that leading SSOs are migrating from a primarily cost saving focus in value creation to becoming truly customer-centric stand-alone business units.
The experiences of a number of other SSOs, the input of expert consultants and advisors, an examination of other major research reports, plus the results of a specially commissioned survey of SSO practitioners adds to the knowledge and learning from our major case organizations. Furthermore, each chapter within the report concludes with a self-assessment checklist to assist you in gauging your organization's preparedness in creating and implementing an SSO.
This management report features:
- how to create a customer-centric Finance SSO how to dramatically improve compliance management how to take shared services to new levels of effectiveness and efficiency self-assessment checklists to help you plan the creation of a service-focused Finance SSO the key building blocks of a Financial Shared Services Organization (SSO) in-depth case studies from leading international organizations including FedEx, NHS and Reuters.
Financial Shared Services also provides you with an action template and twenty key questions which capture the learnings of the report. Answering these questions will put you in a good position to elevate your SSO to its next evolutionary level.
Finance departments who have got it right found that that an FSSO helped to achieve the company’s strategic goals, and have delivered a whole range of benefits to the organization including:
- Higher quality services
- Dramatic and sustained savings in operating costs of up to 45%
- Increased customer satisfaction
- Streamlining and simplification of processes
- More reliable service delivery through automation
- Easier and more effective compliance with Sarbanes-Oxley
- An improved strategic focus - more time for finance to focus on added-value services.
Financial Shared Services provides a definitive blueprint on how to plan and scope FSSOs to generate the greatest reward for the organization in terms of higher quality services as well as lower costs. It also explains what the main challenges are and how to overcome them with examples from companies that have tackled and resolved common problems ranging from culture change and location selection to charge back and staff retention issues.
|
Similar Products
• Worldwide Offshore Key Horizontal Business Outsourcing Services 2008 - 2012 Forecast and Analysis
Published Jun 2008 by IDC
• Plunkett's Outsourcing & Offshoring Industry Almanac 2009
Published Jun 2008 by Plunkett Research, Ltd.
• Plunkett's Outsourcing & Offshoring Industry Trends & Statistics 2009 (Summary)
Published Jun 2008 by Plunkett Research, Ltd.
• Worldwide and U.S. Customer Care BPO Services 2008-2012 Forecast and Analysis
Published Jun 2008 by IDC
• Opportunities for recruitment process outsourcing in a changing HRO market (Strategic Focus)
Published May 2008 by Datamonitor
• Trends and Strategies in Policy Administration BPO (Strategic Focus)
Published May 2008 by Datamonitor
• Finance & Accounting Outsourcing (FAO) Annual Report 2008
Published May 2008 by Everest Research Institute
• HRO in Europe - A Market on the Move
Published May 2008 by Everest Research Institute
• China's and India's bids to become R&D powerhouses
Published May 2008 by Ovum Plc
• Plunkett's Consulting Industry Trends & Statistics 2008 (Summary)
Published May 2008 by Plunkett Research, Ltd.
|
|
|
|
0 items
