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Home > Computers and Information Technology > Software > CRM & Customer Service
The Future of Customer Service Software
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| Published Date:
January 2002
Published By:
Datamonitor
Page Count:
147
Order Code:
R313-9058
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| Companies striving to enhance the quality and longevity of their customer relationships, both online and off, are increasingly turning to service automation software. Datamonitor's new report, The Future of Customer Service Software examines the current state and future implications of service automation within CRM. The report also discusses the uptake of service automation in 13 vertical markets. Special consideration is dedicated to the service automation vendor competitive landscape. Industry verticals analyzed include: financial services, telecommunications, technology, commercial transport/logistics, retail, outsourcers, healthcare, entertainment, government, manufacturing, travel & tourism, utilities and other.
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