The Future Customer-centric Organization: Best Practice And New Strategies For Improving Customer Service

Published Date: March 2008 Published By: Business Insights Page Count: 141 Order Code: R162-842 $2,875.00   Online Download $7,200.00   Single Site License $14,390.00   Global Site License   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Similar Products This report examines the applications and services that have evolved to support organizations’ customer service efforts. It analyses the drivers behind the growing emphasis on customer service and the emergence of the customer-centric enterprise model. Developments in contact center technology designed to assist customer service initiatives - such as mobile applications, unified communications and the growing use of virtual contact centers - are explored, as are the opportunities for making outsourcing contact centers a success. Similar Products • Telemarketing Services Published Jun 2008 by First Research, Inc. • CRM Market 2007-2010 Published Jun 2008 by Infiniti Research Limited • Telemarketing & Call Centers in the US - Industry Market Research Report Published Jun 2008 by IBISWorld • IT Support, CRM & Data Processing Services - Industry Market Research Report Published Jun 2008 by IBISWorld • MarketWatch: Technology Published Jun 2008 by Datamonitor • Oracle Showcases "Power of the Portfolio" in EMEA Published Jun 2008 by IDC • Worldwide and U.S. Customer Care BPO Services 2008-2012 Forecast and Analysis Published Jun 2008 by IDC • Latin America Semiannual CRM Applications Tracker (2007 data) Published Jun 2008 by IDC • Demand for SaaS Business Applications Segmented by US Vertical Market Published Jun 2008 by In-Stat • Mobility Enables Customer Relationship Management Applications in Insurance Distribution Published Jun 2008 by TowerGroup