Future IT Trends and Projects: Sweden Public Sector (Industry Focus): Industry

Future IT Trends and Projects: Sweden Public Sector (Industry Focus)

Published Date: January 2007

Published By: Datamonitor

Page Count: 18

Order Code: R313-19365

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Introduction

A review of pricing in offshore and onshore pricing in contact center outsourcing.

Scope

Contact center outsourcing pricing across major offshore and onshore locations of choice.

Cost breakouts for each location, examining agent-related expenses as well as those related to telcos, property and other.

Highlights

Datamonitor estimates that human-resource related costs will account for the bulk of agent costs over the coming 12 months.

However, telco and technology costs will remain relatively stable, as more locations seek to deregulate communications.

Property will appreciate in sheer dollars, but as a proportion of agent cost will remain stable.

Reasons to Purchase

Understand the direction of contact center pricing across regional markets.

Learn about the cost breakouts that outsourcers must contend with in different geographies.

Find out what regions will remain the most stable and those that will see rapid escalation in prices.

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