| This iDRD (Insight-based Data-Rich Deliverable) is part of the Customer Experience Model, Small Business, and SMB Subscriptions. This 26-slide powerpoint presentation provides key insights, trends, and survey feedback on the Small Business IT market. Key topics covered include Small Business IT spending and growth, key priorities and challenges for IT investment, online behaviors and preferences, online collaboration, and B2B channels in the Small Business market. The U.S. Small Business market consists of businesses with 5 to 99 employees. IT spending includes expenditures on telecom, outsourcing, applications, services, personnel, network hardware, and computer hardware. The expert guide for this presentation is Kneko Burney.
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