Introduction
A model of the global contact center market covering in-house and outsourced agent positions and technology spending data. Data is provided for 60 countries across 12 vertical markets and 4 size-bands.
Reasons to Purchase
- Market sizing for 60 countries, 10 vertical markets and 5 size-bands
- Technologies covered include: ACD, IP ACD, CTI, Outbound, Workforce Management, Quality Monitoring, and
- Contact Center Services
All data segmented by country, size-band and vertical market
Please note, this file is delivered as an Excel file.
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