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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Global Enterprise Information Portals (2001-2006): More than just icing on the enterprise


Published Date: September 2001
Published By: Datamonitor
Page Count: 136
Order Code: R313-9166
 
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With increasingly dynamic opportunities opening up in the portal technology market, it is essential that you are kept up-to-date with developing trends and new technologies. “Global Enterprise Information Portals: More than just icing on the enterprise ” provides insight into the burgeoning market for portal technology. The recent business goal of many organizations has been to add value by efficiently operating and managing business processes and technology applications associated with multiple business functions and allowing employees, customers, suppliers and business partners access to the information they require on a self-service basis. Reductions in cost, time and inaccuracy are some of the key goals of portal technologies. This report examines the evolution and likely uptake of EIPs by: * geography - North America, Europe, Asia-Pacific and the rest of the world; * vertical - financial services, telecommunications, retail, utilities, manufacturing, public, services and healthcare; * business driver - Customer Relationship Management (CRM) / sell-side, back office, business-to-employee (B2E) and business-to-business (B2B); * revenue stream - revenues due to portal software, integration services, professional services, maintenance and hardware. This highlights the opportunities available to EIP vendors, systems integrators, professional services and hardware companies.

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