Introduction
Offshore investors focus on the savings made by moving operations abroad but hidden costs and other risks can complicate this decision. This report compares and contrasts traditional and emerging offshore and nearshore locations.
Scope
Contact center costs in Argentina,Brazil,Canada,Chile,Hong Kong,Hungary, India,Malaysia,Mexico,Philippines,Poland,Singapore and South Africa
Average cost allocation for taxes, foreign exchange, benefits and telecommunications & technology
Market overview of key regional and national trends
Strategic recommendations on how best to manage offshore contact center costs over the long term
Highlights
Chile is the lowest priced offshore contact center market, followed by Argentina and Brazil
Canada and South Africa are among the most expensive offshore contact center destinations, due to commercial affinity with the US and UK, as well as excellent English language skills
Key costs for contact center investors to consider include exchange rates and property, both of which can be volatile in many growing offshore economies
Reasons to Purchase
Understand the current state of costs in major offshore markets
Learn about cost trends within key emerging and mature economies
Identify developing offshore destinations to broaden the scope of offerings
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