India: Still King Of Offshore? (Market Focus): Industry Research Report

India: Still King Of Offshore? (Market Focus)

Published Date: June 2006

Published By: Datamonitor

Page Count: 14

Order Code: R313-16908

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Introduction

A discussion of India's evolution as an offshore contact center location and an analysis of its potential going forward.

Scope

India's evolution as a contact center outsourcing location of choice;
Key competitive issues facing outsourcers located in India;
The direction of the Indian contact center industry from the standpoint of demand and vertical markets.

Highlights

India's contact center outsourcing sector continues to grow, but is slowing notably through 2010;

Indian contact center investors are looking at the numerous on-the-ground challenges including attrition, and weighing them against other locations;

India's agent-related costs continue to grow, which could act as a dis-incentive for future expansion by western companies looking for offshore customer care.

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