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Home > Communications > Access Technology > LAN/WAN Technology
Inside the Market for WAN Management Outsourcing
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| Published Date:
December 2000
Published By:
IEC
Page Count:
126
Order Code:
R329-55
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OVERVIEW
Outsourcing is a concept that has been a part of the business landscape since the 1980s. Today, it increasingly is being used as a strategic tool to augment competitiveness and to free capital for focusing on core competencies. Ways to outsource wide-area network (WAN) communications, the lifeblood of any large commercial enterprise, have been examined and tried by many firms. As strategic communications come to encompass the whole enterprise, the importance of effective, reliable, and cost-effective managed WAN service offerings has grown in proportion.
Inside the Market for WAN Management Outsourcing, copublished by the International Engineering Consortium and Communications Industry Researchers, provides a thorough examination of the market opportunities and obstacles for outsourcing WAN services based upon a statistically valid survey of network and information technology (IT) managers, together with an analysis of the issues facing the market.
Key questions answered in this report include the following:
What percentage of firms outsource the management of their WANs?
Are firms that outsource fully satisfied with the outsourcing services they are using?
What would it take to persuade firms that do not currently outsource to do so?
To what extent does negative "word of mouth" keep managers from selecting certain providers of outsourcing services?
What will keep those who are presently outsourcing from ceasing to outsource?
What are the critical outsourcing services that firms seek?
What are key success strategies for ASPs and providers of outsourcing services?
The report includes the results and analysis of more than 200 interviews with network and IT managers—including their perceptions of, willingness to use, and experiences with outsourcing and managed services. This audience plays a key role in the decision-making process of firms that serve as the customer base for outsourcing/managed service providers. The report also analyzes the critical factors that anyone affected by outsourcing and managed services will need to address.
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