Investing in the Future of Self-Service: Banks' Spending on ATMs in the United

Investing in the Future of Self-Service: Banks' Spending on ATMs in the United States, 2006-11P

Published Date: January 2008

Published By: TowerGroup

Page Count: 11

Order Code: R301-1402

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Banks in the United States have been investing in the ATM channel for the last 10 years to replace obsolete equipment and comply with regulatory mandates to make the machine more secure and accessible. The spending shows no sign of slowing, but a shift is occurring in the goals of ATM investment. Banks are focusing on value-added services at the device, such as deposit automation, personalization, and targeted marketing. Capital spending for these services and development of software solutions and continued investment in technology replacement will drive a 5% annual growth rate in US spending from 2006 through 2011, when investments in the ATM channel will reach nearly $6.7 billion.

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