Key Lessons in Managing Your Managed Service Provider from Anywhere: Industry

Key Lessons in Managing Your Managed Service Provider from Anywhere

Published Date: October 2006

Published By: Yankee Group

Page Count: 12

Order Code: R388-2283

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Historically, employees and organizations look on managed and outsourced services with a bit of disdain. Many enterprises feel all aspects of their business are critical to success and think using a third party to manage any piece is too risky.

But enterprises should look at managed services as an extension of their business—not giving up total control. This Yankee Group Report looks at the post-implementation managed service provider/enterprise relationship and provides some key lessons learned by enterprises on how to maximize your managed services relationship and manage your provider as part of your normal routine. Specifically, this Report investigates:

The key attributes in selecting your managed service provider
The main factors to consider in provider security capabilities
What you should include on a checklist to evaluate your service provider relationship
How you should use the managed service portal to your full advantage in getting the most out of the manage services relationship

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