Metrics is the word most often heard on the streets today when it comes to what's hot in HR. The key drivers bringing HR metrics to the forefront are:

Everyone will agree that employment-related costs are the single largest expense for most businesses. However, up until recently, very little was done to measure these resources to any depth. With the growing amount of attention being paid to human resources business process outsourcing (HR BPO), it is becoming more important to quantify and compare HR metrics so that organizations make the best decisions on how and where to source various HR-related processes. There is also pressure on BPO providers to go beyond ROI to tangibly demonstrate their value through improvement in key HR areas. The result of these trends is the increasing focus on metrics we see in the marketplace today.