This 44 page report includes strategies and recommendations for printing and copier vendors to reverse the reduction in office supplies/printing cost trend observed in among SMBs in the U.S. & Canada. A key strategy is to target high-value printing customers (HVPCs). HVPCs are the most attractive group as they spend more on printing hardware and supplies relative to the total number of small and medium businesses. “It is not practical, especially as vendors find themselves increasingly resource strapped, to try to address the whole market. Vendors that successfully target and address the needs of the HVPC will reap the larger benefit due to the HVPC’s higher propensity towards printing spending,” said Ms. Chong.
As more SMBs feel the effects of the economic slowdown, they are pressured to make internal changes and implement cost cuts. Reducing office supplies and printing costs is the most widely employed cost cutting plan among SMBs - 77% of U.S.MBs and 47% of U.S. SBs acknowledged that their company has taken measures to reduce office supplies and printing costs. “Printing and copier vendors need to react quickly to reverse this cost cutting trend and advance SMBs’ use of existing IT infrastructure. Vendors are already hit by slow hardware growth due to SMBs prolonging the lifecycle of printer hardware during lean times. Furthermore, AMI has observed a growing proportion of SMBs that are concerned with to what degree the economic downturn will impact their business. It is not farfetched to imagine SMBs will increase these cutbacks as concern grows and prolongs,” added Ms. Chong.