Operation support systems (OSS) service fulfillment plays a pivotal role in the management of networks for telecommunications services, and enables end users to efficiently obtain these diverse services. Though a few well-established companies currently dominate the market, new entrants are expected to find success with Next-Generation offerings.

This Frost & Sullivan study is a detailed analysis of the world OSS service fulfillment markets including subsegments on sales, order handling, service planning and development, service provisioning, network planning and development, and network provisioning. By identifying industry challenges and exploring growth opportunities, this research provides your firm with a comprehensive guide to succeeding in this flourishing field.

Bundled Network Technologies Drive Industry Growth

The convergence of networks—such as the addition of Internet Protocol and data-centric networks to conventional systems—is providing a driving force to the service fulfillment market. It is anticipated that carriers will begin to leverage Next-Generation voice services to strengthen their competitive advantages.

"This is inducing a migration of existing OSS products to newer offerings, which are more focused on service, rather than the technological aspects of the networks. As a result, these enhanced products are suitable for both wire-line and Next-Generation applications. Network operators do not have to be experts to operate and manage the system," state the study’s authors.

Telecommunications Slowdown Hinders Expansion Plans

In addition to the economic downturn, growth in the service fulfillment market has been impacted by the failure of competitive local exchange carriers and other service providers, the consolidation of carriers, and the bankruptcy of Internet dot-com start-ups.

"This has led to a mass slowdown of capital spending, causing providers to postpone the implementation of service assurance and other OSS management solutions,” say the analysts. “With stock prices at unprecedented lows, OSS vendors who were once viewed as premier suppliers are now fighting for their very existence. However, software-only vendors have faired better due to a specific focus on the most profitable market segment."

This Frost & Sullivan research provides a comprehensive guide to world OSS service fulfillment markets, enabling your company to make insightful business decisions concerning this dynamic industry.