| This TowerGroup Research Note is the second part of a series evaluating options in mortgage lending business process outsourcing (BPO) and the vendors that offer BPO services and technology. Each of the reviews presents a company overview of a BPO vendor followed by details according to salient criteria for vendor selection: business strategy and service emphasis, breadth of mortgage processes performed, IT platforms, clients, training and certifications, and TowerGroup view of outlook. The mortgage BPO vendors covered in this Note are Accenture Custom BPO, Equinox Corporation, EXL Service Holdings, Inc., GenPact, Fidelity National Information Services, and HCL Technologies Ltd.
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