Offshore Outsourced Contact Center Pricing (Market Focus): Industry Research Report

Offshore Outsourced Contact Center Pricing (Market Focus)

Published Date: December 2006

Published By: Datamonitor

Page Count: 14

Order Code: R313-18790

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Description

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Introduction

An analysis of the evolution of the American contact center industry, including market developments and sizing.

Scope

*Offshore contact center locations by price
*Agent wages across offshore outsourcing locations
*Agent benefits across offshore locations
*Property and technology/telephony costs across offshore outsourcing locations

Highlights

Contact center outsourcing price comparison across emerging and established offshore locations

Agent costs broken out by wages, benefits, facilities and networking

Trends in outsourcing costs across regions

Reasons to Purchase

*Learn about pricing across the contact center outsourcing spectrum
*Understand what components make up agent costs in key outsourcing locations
*Develop an understanding about potential cost shifts in major offshore outsourcing locations

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