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Home > Business/Finance > Financial Services > Electronic Transactions
Online Bill Payment and Presentment: The Seven Habits of Highly Effective CSPs
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| Published Date:
June 2004
Published By:
TowerGroup
Page Count:
18
Order Code:
R301-1078
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This TowerGroup Research Note focuses on the user interface, specifically in the consolidator environment, currently used by more than 20 million US households. These interfaces - known as consumer service provider (CSP) platforms - along with the interfaces of individual biller sites, determine consumers' initial impressions of electronic bill presentment and payment (EBPP) and lay the foundation for their experience and understanding of the value of these services. Therefore CSP interfaces are fundamental drivers of consumer adoption, retention, and increasing use of online billing and bill payment services.
With this critical role in mind, TowerGroup reviewed a wide array of consolidator interfaces, including those of the top 10 full-service retail banks in the nation, sites recommended by vendors of CSP platforms, and independent and hybrid sites, such as Paytrust.com and AOL. The results, documented within categories that mark the seven critical habits of highly effective CSPs, identify features that differentiate sites and create a unique, top-notch user experience.
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