Onshore Contact Center Pricing (Market Focus): Industry Research Report

Onshore Contact Center Pricing (Market Focus)

Published Date: December 2006

Published By: Datamonitor

Page Count: 11

Order Code: R313-18777

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Description

Table of Contents

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Introduction

An analysis of the onshore outsourced pricing and cost landscape

Scope

*Onshore contact center locations by price
*Agent wages across onshore outsourcing locations
*Agent benefits across onshore locations
*Property and technology/telephony costs across onshore outsourcing locations

Highlights

Contact center outsourcing price comparison across onshore locations

Agent costs broken out by wages, benefits, facilities and networking

Trends in outsourcing costs across onshore locations

Reasons to Purchase

*Learn about pricing across the contact center outsourcing spectrum
*Understand what components make up agent costs in key onshore outsourcing locations
*Develop an understanding about potential cost shifts in major onshore outsourcing locations

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