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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Oracle Broadly Deepens CRM Offering, Buys Telephony@Work

Published Date: June 2006
Published By: IDC
Page Count: 2
Order Code: R104-26007
 
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This IDC Flash discusses Oracle Corp.'s purchase of OEM partner (through the former Siebel relationship) Telephony@Work on June 13, 2006. Oracle's product plans for the acquired IP-based contact center technology are also discussed, as are the implications for Oracle's expanding services business.
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