The Oracle CRM Radars: Oracle E-Business Suite CRM, Oracle Siebel CRM and Oracle PeopleSoft Enterprise CRM (Vendor Focus)

Published Date: September 2007 Published By: Datamonitor Page Count: 36 Order Code: R313-25653 $1,295.00   Online Download $2,590.00   Global Site License   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Introduction This brief analyses the strengths and weaknesses of Oracle's Customer Relationship Management offering. Oracle is rated according to its market impact (based on revenues), user sentiment (based on customer perceptions) and technology. Scope Technology: an assessment of Oracle's technology based on specific attributes and the availability of certain features. User sentiment: tracks end-users' impression of Oracle's products based on a survey of over 280 Customer Relationship Management users. Market impact: measures Oracle's market impact based on its revenues and financial performance. Highlights Enterprises are increasingly deploying Customer Relationship Management solutions in order to benefit from the unified management of interactions with customers in a sales, customer services or marketing context. Since Customer Relationship Management could be of benefit to a wide range of organizations, the demand for these solutions will continue to grow. Consequently vendors need to offer comprehensive yet flexible Customer Relationship Management solutions. Reasons to Purchase Gain detailed knowledge of Oracle's strengths with regards to technology, user sentiment and market impact. Customer Relationship Management vendors can benchmark their own performance against Oracle in various key criteria. Enterprise IT managers will gain valuable insight to improve their Customer Relationship Management purchasing decisions. Similar Products • Vertical outsourcing trends - winning new business from mature and emerging verticals (Strategic Focus) Published Aug 2008 by Datamonitor • Siemens Enterprise Communications GmbH and The Gores Group Form Joint Venture Broadening Siemens' Technology for Unified Communications and Contact Center Presence Published Aug 2008 by IDC • Shots Heard Round the Contact Center World: Business Brahmins Make a Stand, from Boston to Bombay Published Aug 2008 by IDC • MarketWatch: Technology Published Aug 2008 by Datamonitor • UK Call Centres Market Development Published Aug 2008 by Market and Business Development • Japan IP Contact Center Systems 2008-2012 Forecast and 2007 Analysis Published Aug 2008 by IDC • IT Support, CRM & Data Processing Services - Industry Risk Rating Report Published Jul 2008 by IBISWorld • Telemarketing & Call Centers in the US - Industry Risk Rating Report Published Jul 2008 by IBISWorld • Alliance Data Systems Corporation Published Jul 2008 by SGA Lists • Targeting Customer Management Services in High-Tech Published Jul 2008 by NelsonHall