Outsourcing in Healthcare: Industry Research Report

Outsourcing in Healthcare

Published Date: December 2004

Published By: Datamonitor

Page Count: 23

Order Code: R313-7842

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Description

Table of Contents

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Introduction
As healthcare organizations strive to cater to patients as customers, contact centers will become yet another channel through which healthcare organizations can influence consumer decisions. However, the healthcare industry still struggles with many aspects of automating certain levels of customer interaction.

Scope
Leverages Datamonitor's primary and secondary research among healthcare and pharmaceutical companies
Discussion of the challenges facing healthcare organizations in the US and EMEA and the opportunity this represents for call center outsourcers
Agent position market size of the current and potential outsourcing in healthcare and pharmaceuticals
Highlights
Although healthcare as an industry has been slow to adopt outsourcing overall, Datamonitor believes that industry focus on core goals, financial performance, and customer satisfaction will drive many flavors of outsourcing opportunities in healthcare.

Reasons to Purchase
Understand the pressures affecting healthcare to better target supply to meet demand
Tailor your approach to this market to resonate with industry pain points
Realize the potential size of the market in both the US and EMEA

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