This IDC study represents a comprehensive overview of the market opportunities and forecasts for human resources (HR) and training business process outsourcing (BPO) vendors in the Asia/Pacific (excluding Japan) region or APEJ. This vendor overview covers qualitative insights for HR and training BPO as well as sub-sections within HR, such as payroll, benefits, and staffing. This evaluation is made possible through IDC's continuous engagement of vendors across 12 APEJ countries, which includes interviews with executives, site visits, customer interviews, and IDC's contracts database.

This study is of value to service providers in answering the following questions:

"Even though HR is one of the major drivers of BPO in APEJ, vendors face an uphill task in engaging key decision makers as well as playing a proactive role in educating the market on the strategic value of HR. Much of APEJ still see HR as more administrative and the type of HR outsourcing that typically happens still tend to be concentrated in payroll outsourcing," says IDC's Asia/Pacific BPO senior analyst, Conrad Chang.