|
|
Home > Computers and Information Technology > Software > CRM & Customer Service
Finding the Performance Payoff in Customer Experience
|
| Published Date:
July 2008
Published By:
Aveus, LLC
Page Count:
83
Order Code:
R3593-1
|
|
|
|
Is customer experience the missing link to creating success and profitability? This new report examines the role of customer experience in organizations today, looking in depth at the link between its use and a firm's performance. It analyzes the profile of organizations that have a commonly understood definition of customer experience versus those who do not, calling out the revenue, profit, acquisition and retention performance within each group. We profile the characteristics of winning organizations and leaders, and reveal clear insights into the specific things they do better than both average performers and those who fall short of both growth and profit targets.
The various definitions of customer experience used, performance on specific retention and acquisition tactics, as well as the perceptions by leader-respondents by leadership level, functional group and industry are all examined. By examining the use of customer experience and its link to financial and customer performance, you can make the operating decisions that hold the strongest potential for performance payoff in your organization.
|
Similar Products
• MarketWatch: Technology
Published Nov 2008 by Datamonitor
• Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications
Published Nov 2008 by IDC
• Survey Says! Subscribers Moving to the Center of Strategic Plans for Mobile Operators
Published Oct 2008 by Yankee Group
• The foundations for a knowledge services offshoring economy
Published Oct 2008 by Ovum Plc
• On-demand CRM: From Top-lines to Bottom-lines (Strategic Focus)
Published Oct 2008 by Datamonitor
• CRM Software & Application Management Services Market 2007-2010 - Bundled Report
Published Oct 2008 by Infiniti Research Limited
• CRM & Business Intelligence Market 2007-2010 - Bundled Report
Published Oct 2008 by Infiniti Research Limited
• Contact Center Markets and Technologies, 2008-2013 (Interactive Model)
Published Oct 2008 by Datamonitor
• Telemarketing & Call Centers in the US - Industry Risk Rating Report
Published Oct 2008 by IBISWorld
• Verticalization of Services: Where Are the Hotspots?
Published Oct 2008 by IDC
|
|
|
|
0 items
