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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Perspectives on Delivery Center Locations for BPO - Asia
| Asian countries have evolved as offshore destinations to provide business process (primarily in English) and technology services. Lower costs coupled with good English language skills and large, skilled talent pools are the key drivers of offshore market growth in Asian countries. Given this market growth, the location landscape in Asia is rapidly expanding to new countries/cities. Leading global suppliers/captives have set up delivery centers in numerous cities (~40) in the region. However, these cities have different leverage points across multiple factors relevant for location selection. (e.g., costs, labor pool, functional, language skills). The presence of multiple city options with significantly different characteristics drives complexity in location selection decisions in Asia. This research provides perspectives on the relative attractiveness of Asian locations for Business Process Outsourcing (BPO).
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