Introduction
Capita Group holds a strong market position, and witnessed consistent revenue growth and high contract renewal rate in recent years. Backed by these strengths, the group is focused on continuing its growth through both organic and inorganic growth initiatives in the coming years.
Scope
Contains corporate strategy, value chain presence and SWOT Analysis Provides detailed business description, segment analysis, 5-year financial trends, key products and key competitors Includes information on suppliers/ partners, shareholding structure and key employees with biographies
Highlights
Capita Group is a prominent BPO and professional support services company in the UK. The group offers a broad portfolio of services including outsourcing, customer services, administration and support, human resources, information and communications technology (ICT), property consultancy, finance and treasury, and consultancy. The group recorded revenue growth of 21.1% in 2006, owing to increase in new contracts and contract renewals, and contributions from acquisitions. It enjoys high customer satisfaction levels evident from its high long-term contract renewals. The group claims that it was unable to renew only 2 major contracts during its 24-year history. The group holds a strong market share of 21% in the UK BPO market. It is also a main provider of BPO and professional support services to the public sector in the UK. Its presence in all major government divisions has enabled it to capitalize on the opportunity provided by the UK government's efficiency improvement programs in recent years.
Reasons to Purchase
Access all the important information and analysis on the company in a single report Understand company's strengths, weaknesses, opportunities and threats along with business strategy and value chain Gain access to company's adjusted five year financial data along with key ratios and market capitalization.
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