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Home > Business/Finance > Diversified Services > General Business Services
Premium Company Profile: APAC Customer Services, Inc.
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| Published Date:
April 2008
Published By:
Datamonitor
Page Count:
35
Order Code:
R313-32323
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Introduction
APAC Customer Services (APAC) is improving its competitiveness through enhanced offshore presence. The company’s extension of its off shore operational base in Philippines along with a transition to multiple shifts would enable it to improve its efficiency.
Scope
Contains corporate strategy, value chain presence and SWOT Analysis Provides detailed business description, segment analysis, 5-year financial trends, key products and key competitors Includes information on suppliers/ partners, shareholding structure and key employees with biographies
Highlights
APAC is one of the providers of customer care services to clients across various end markets including communications, business services, healthcare, travel, media, and financial services. The company manages its business operations under a single business segment that offers both customer care services and solutions. The company primarily operates in the US and its operational base comprises 12 customer care centers, including 9 domestic and three in Philippines. APAC has increased its operational capacity by adding two customer care centers in Philippines in fiscal 2006 and 2007. This increased presence in cost effective outsourcing markets enables the company to offer services at competitive prices.
Reasons to Purchase
Access all the important information and analysis on the company in a single report Understand company’s strengths, weaknesses, opportunities and threats along with business strategy and value chain Gain access to company’s adjusted five year financial data along with key ratios and market capitalization .
Please note: This is delivered as a Zip file.
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