Things don't seem to be improving fast enough at Hewitt Associates regarding its human resources business process outsourcing (HR BPO) division. Having in March this year pushed back its expectations of achieving breakeven for its BPO business to early fiscal 2008, Hewitt's hopes of a quick turnaround now seem not only optimistic but have in fact been exacerbated by a raft of unprofitable contracts signed in fiscal 2005.

This IDC Insight takes a look at Hewitt's current predicament and the implications both for customers and the industry.