Profiting from Information Provision and Transactional Speech Applications (Market

Profiting from Information Provision and Transactional Speech Applications (Market Focus)

Published Date: April 2006

Published By: Datamonitor

Page Count: 13

Order Code: R313-14362

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Description

Table of Contents

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Introduction
As the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution. Solution sales will be heavily dictated by the availability and functionality of certain speech applications. Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market.

Scope

Segmentation and growth of information provision and transactional speech applications.
Primary drivers for investment in information provision and transactional applications.
Discussion of declining price points and growing deployment options

Highlights
Enterprises are looking to increase automation rates in the contact center to reduce costs.

The visibility of speech technology and its business benefits is improving.

Declining price points and growing deployment options are helping drive investment in speech applications.

Reasons to Purchase

Understand the market and key trends for information provision and transactional speech applications.
Compare market figures on different types of speech applications.
Uncover new strategies to approach the enterprise market.

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