| This IDC study provides an overview of the current BPO market status in
Australia. It addresses how the BPO market is evolving in Australia. This study
explores the business concept behind BPO and how companies are changing their
sourcing strategies in order to face today's tough business pressures. It
illustrates how over the years, companies have spent a growing portion of the
corporate budgets on specialized external service providers and how this
pattern is proceeding.
The information and analysis presented in this study will give players in the
BPO market, as well as organisations planning to move into it, a useful
framework to understand the bigger picture of BPO and assess future
opportunities.
"Business Process Outsourcing has been widely used by the local media recently.
It has become a buzzword with high visibility in the IT and business community.
However, we have also discovered ambiguity in defining this concept. People
have different interpretations and perceptions of BPO. Even within the vendor
group, understandings are quite dissimilar, as a long education period is
expected," said Kathy Benson, Senior Analyst, Outsourcing, IDC Australia.
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