Role of tools in Infrastructure Outsourcing: Industry Research Report

Role of tools in Infrastructure Outsourcing

Published Date: September 2007

Published By: Everest Research Institute

Page Count: 80

Order Code: R3492-57

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"The Market Update titled Role of Tools in infrastructure outsourcing focuses on the role of software tools in infrastructure management outsourcing.

Historically, initiatives to deploy new tools have not reconciled existing tools and resulted in a diverse and complex tool set. As Remote Infrastructure Management Outsourcing (RIMO), a new model of IT infrastructure outsourcing emerged, the tools became an important success factor for RIMO suppliers.

IT infrastructure outsourcing requires both the supplier and buyer to address challenges like fragmented tool environments across organizations, remotely delivered management of infrastructure and the governance of the outsourcing relationship. This report discusses types of tools available today and the tool-driven strategies adopted by RIMO suppliers."

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