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Home  > Computers and Information Technology  >  IT Administration & Services  >  General Services

SMBs Must Eliminate Information Silos to Improve the Customer Experience


Published Date: August 2007
Published By: Yankee Group
Page Count: 16
Order Code: R388-2448
 
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The ultimate goal for all businesses should be to transform to an Anywhere EnterpriseTM, where a company can empower employees, customers and partners with the right information at the right time to meet heightened customer expectations, react to fast-changing market dynamics and grow revenue. Another major change is the advent of the Anywhere Consumer• , where consumers’ expectations of quickly getting the right information at the right time continually pushes the limits of businesses’ current processes, applications and information.


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