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Home > Computers and Information Technology > IT Administration & Services > General Services
SMBs Must Eliminate Information Silos to Improve the Customer Experience
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| Published Date:
August 2007
Published By:
Yankee Group
Page Count:
16
Order Code:
R388-2448
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The ultimate goal for all businesses should be to transform to an Anywhere EnterpriseTM, where a company can
empower employees, customers and partners with the right information at the right time to meet heightened
customer expectations, react to fast-changing market dynamics and grow revenue. Another major change is the
advent of the Anywhere Consumer , where consumers’ expectations of quickly getting the right information
at the right time continually pushes the limits of businesses’ current processes, applications and information.
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