This IDC Flash discusses the announcement on July 5, 2006, by Sykes Enterprises Inc. (SYKES) (Nasdaq: SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, that it has acquired Centro de Interaccion Multimedia SA (Apex), a rapidly growing customer contact management solutions company headquartered in Cordoba, Argentina. Under the terms of the agreement, SYKES will pay Apex shareholders an aggregate sum, including contingent consideration, of approximately $27 million, 80% of which will be paid in cash and 20% in stock.