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Home > Computers and Information Technology > Software > CRM & Customer Service
Selling Contact Center Technology into the Retail sector
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| Published Date:
October 2004
Published By:
Datamonitor
Page Count:
19
Order Code:
R313-7168
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Introduction
In today's complex retail world, the use of technology to move and monitor goods, track inventory, communicate with business partners, and improve the customer experience has increased dramatically. This brief examines the current issues affecting retailers, along with selling strategies and 'likely-to-adopt' technologies for servicing call center operations of retail companies.
Scope
Examines the challenges faced by retailers in their customer interaction strategy. Vendor responses are discussed.
The geographical scope of this brief includes the key markets of NA, EMEA, CALA and APAC.
Highlights
This market brief analyzes the challenges faced by retailers in their contact center strategies. Vendor action points based on these business issues are presented.
Datamonitor's latest market analysis and forecasts show the areas of opportunity for vendors of CC technology.
Reasons to Purchase
Understand the business issues faced by retail firms in their Contact Centers. Respond with appropriate solutions.
Learn where the opportunities are, both geographically and in terms of which Contact Center component technologies will be the most successful.
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