Selling Outsourced Services to Healthcare and Pharmaceuticals: Industry Research

Selling Outsourced Services to Healthcare and Pharmaceuticals

Published Date: September 2004

Published By: Datamonitor

Page Count: 17

Order Code: R313-7098

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Introduction
Healthcare providers are under pressure from all sides to deliver an essential public service cost-effectively while also continually improving the quality of care. Healthcare providers need to cut costs, improve levels of service pre- and post-hospital visit, and as the burden of healthcare costs shift to the patient cater to that patient as consumer.

Scope
This brief leverages Datamonitor's proprietary database gained through primary and secondary research with healthcare payers and providers
Discussion of the main problems facing healthcare providers in the US and EMEA and the opportunity this represents for outsourcers
Market size of the current and potential outsourcing in healthcare and pharmaceuticals
Highlights
In the past healthcare has been reluctant to use outsourcers due to concerns over patient confidentiality. This will always be a concern but Datamonitor believes that outsourcers can present a compelling argument for basic customer care functions especially as pre- and post-visit care is being placed at a premium.

Managed services addresses healthcare providers' main concerns about IT investment while providing the services that providers most value

Reasons to Purchase
Understand the pressures affecting healthcare to better target supply to meet demand
Benchmark your approach to healthcare providers against the most effective practices
Realize the potential size of the market in both the US and EMEA

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