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Home > Business/Finance > Diversified Services > Business Outsourcing
Service Performance Insight Business Solutions for the Service Sector
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Professional services organization (PSO) executives must improve every aspect of their business in order to succeed against a backdrop of increased global competition, changing business models, workforce attrition, enhanced regulatory compliance and more demanding clients. Strong executive vision and leadership are a must. But a solid information foundation that will provide greater visibility and operational efficiency is also paramount to PSO success. The informational tools have grown over the past decade: from manual systems, to spreadsheets, to targeted applications, to integrated Professional Services Automation (PSA) and Enterprise Resource Planning (ERP) solutions.
This report describes the changing professional services economy and provides detailed results from a December, 2006 - January, 2007 survey of 83 PSO executives who are members of PSVillage (www.psvillage.com), an industry-leading collaborative portal for professional services organizations. It specifically analyses the results of organizations that have implemented either PSA or ERP solutions to automate and optimize the core business processes.
The benefits observed from this study should permeate services-driven organizations of all types. The goal for organizations of all sizes is to become more efficient in the use of human capital, business processes and financial resources.
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